Customer Comments

Customer CommentsHere are some comments from our customers -- taken verbatim from their emails to Yahoo! rating our store.

We'd love to hear from you too!

"Great company. Service is excellent and customers are appreciated."

"Very fast and efficient service. Product was as advertised with no substitutes. Received email confirmation of order with all contact and tracking information. I will purchase from them again."

"Wish all transactions were as uncomplicated. Nice to deal with, I recommend them without reservation."

"The first time purchase arrived promptly using regular delivery. Thanks!"

"I really like these people. You can order on line or give them a call. Everything is real easy. I like to call them for service. Their CoQ10 products are of the highest quality. Their customer service is excellent. They fix problems and treat their customers like royalty."

"I had questions about several products and when I emailed my questions, I promptly received a very specific, helpful reply."

"Great company with great products and knowledgeable employees. I got my order when expected and I have found their product (supplements) to be excellent. I highly recommend reading the information on the site and ordering those items which are most likely to improve your health."

"The only reason I rated the ease of purchase as a 3 was because I had a hard time at first finding the item I was looking for in the quantity I wanted. Now that I know where it is, its very easy to find. Overall, this is a great company to do business with. The order was delivered within a few days and was exactly what I ordered. Ive ordered over the phone with them in the past and found them to be very helpful."

"Excellent source of quality vitamins, supplements. Ive been using this company for many years now ... which says it all. A1 in my book!"

"An error was made in delivery, but was immediately rectified when they were informed of the mistake."

"I have been ordering from Epic for several years. I kept coming back because of their PhysicianRx Complete Formula. I have used that product for at least 10 years. Epics priced better than other companys I had ordered it from. With my savings on it I ordered their Joint Renewal and Lube set Plus the Gut Buddies. All great products."

"Great client focused company. Yahoo shopping was easy and seamless"

"I have been very satisfied with Epic Health. Their service is EXCELLENT!!! on a scale of zero to one hundred, they deserve a 100 percent or A in my opinion. I will continue to buy from Epic Health. A really great company!!!"

"I found their products, product information, and overall service excellent. My products were shipped and received within 2 days. I will continue to order from them based on the quality of their products and their service."

"Ordering from their web site is easy. Ordered products are shipped promptly, sometimes the same day as ordered. Great company to do business with."

"Prompt service, everyday wholesale pricing, and willingness to go the extra mile to have my questions on the ingredients answered by the manufacturing company. Thanks!"

"Easy to order. Website easy to cruise. Order tracking of UPS parcel is available on line. Highly recommended. Only problem on website: my country is not listed in your list of countries."

"Delivery being a 3 is not due to Epic4Health but the procedures in the United Kingdom. I was not advised that the package would have to go through UK customs and be liable to 17.5% VAT (UKŁ13.91) on the value nor that Parcel Force would charge UKŁ13.50 handling charge over and above that paid to US Mail. In my phone calls to Mike Engel at Epic4Health in New York he could not have been more helpful or courteous. The only other point is that US Postal charges were advised as being changed to US$28.50 instead of the original quote of US$22.50 whereas I believe the final cost was USŁ30.30. (I have to await credit card charge to reach me to confirm this) as per US Express Mail mailing label on the package. The cost of the 180 Qgels was $112 however postage, customs and handling charges in the USA and UK has added another $81 to this cost making a total of US$ 193 for the 180 gels. (Approx $1.07 each)"

"I have found this Merchant to be EXCELLENT in all capacities. I have even asked some vital questions & their Customer Service Reps have referred me to the appropriate Journals & Sources. I like their products & so does my Cocker-Spaniel. Hip, Hip, Horah!!!"

"We’ve never been disappointed in Epic. We have had the bad experience of being scammed, but this company is one we don’t worry about."

"Only concern was the shipping price, its little high."

"I would return time and again if not entirely satisfied either by phone and on line and introduced my daughter to the product and she and her doctor are absolutely thrilled"

"My husband has been using Q-Gel Ultra 60 mg qd to combat muscle and joint pain associated with the statins at the recommendation of his cardiologist. Have been pain free with the addition of this product."

"I am very pleased with the company and the quality of their products. Although I shop with them online, they still have a very personable touch. I have recommended them and their products to many friends and family."

"Product quality has proven to be excellent. Very happy with their vitamins and feel confident the quality is up to par."

"I have been shopping with Epic for over a year now and have found their customer service to be excellent. Any questions or possible problems are resolved quickly and in an extremely friendly manner. I have been pleased with their products and the shipping has always been prompt."

"The company & the products are wonderful. My shipment somehow went astray, and it took much longer to get it than was anticipated.....over a week instead of just a few days. This I suppose is the shipping company’s fault, not the merchant. All the products I have tried are truly top quality and I return to them often."

"This was an easy and excellent transaction and I plan on purchasing this item again. I was very satisfied. Thank you"

"I have used Epic for over three years and have always been more than satisfied in every category. I especially like the capsules and soft gels over hard pills. Keep up the fantastic job and thank you."

"Ordering was easy - The price was reasonable - Very fast shipping. There is also considerable information on their web site. Good experience!"

"Good products, good prices and nice people. Everything you could want in a merchant!"

"I appreciate a vendor who takes the time to email me w/updates on my order, when its been shipped, etc. I also appreciate very timely delivery, which Epic4Health was able to provide. This is the kind of vendor I would do business w/again. Keep up the good work."

"Product arrived on time as advertised. It came with a money back guarantee if unsatisfied. I am very happy"

"I’ve been a regular customer for many years and the service rendered is still excellent."

"Excellent service as always! Highest recommendation."

"I deal with them repeatedly and they are a pleasure to shop with."

"The product was exactly what I had been purchasing at retail and the price was 25% of retail. 5 day delivery had been promised, 3 day delivery was received! Ordering could not have been easier and the range of options was much wider than was available at retail locally! This was great!"

"I have made numerous purchases from Epic4Health. Each order has been easy to place, promptly and accurately filled and received at my home in short order."

"Great place to get Q gel and related products"

"This is the only company I trust to deliver coQ10 that is absorbable and useable by the body. Also, the face cream is excellent and not available elsewhere. Never had a problem. Great product, great service."

"Shipping charges excessive. I think if you buy over a certain amount (like $60.00) the shipping should be free. I had a $4.00 coupon that they sent via e-mail, but that was eaten up by the shipping. All the products are at least $20 so a $4.00 off coupon didn’t go very far." (Editor’s Note: We disagree. We do not inflate our product prices in order to offer “free” shipping.)

"I HAVE BEEN BUYING FROM EPIC FOR SEVERAL YEARS AND HAVE ALWAYS FOUND THEIR SERVICE THE BEST OF ALL THAT I USE ON THE INTERNET. THE ONLY DIFFICULTY I EVER HAVE IS USING THE YAHOO PAYMENT PROCESS. IT IS CUMBERSOME, ALTHOUGH IMPROVED RECENTLY."

"I consistently return to purchase my needed items here. This is a professional merchant who approaches the business in a no nonsense manner offering the very best in customer service and merchandise at competitive prices! It is my pleasure to transact business with this merchant! And they answer their emails promptly"

"Purchased one product in the past. I was very happy with it. The cost was a little high so began trying other over the counter products (cost was somewhat less), however I did not get the results I was looking for and am back to Epic4Health products. I have purchased two additional products and have been using them the past few weeks. I have already noticed a great difference in my skin (face) condition. I will continue to use the product."

"I have been doing business with epic4health for about three years. I know their product is the best of its kind, and they make it easy to procure this product (CQ10 Gel). Their online ordering is easy, efficient, and their follow up via email is prompt. Delivery is as promised."

"Pleasure to do business with this merchant. They shipped when they said they would. Delivery was as promised. The information about the product was excellent."

"Excellent products. I especially like the Qgel COQ10 and the Omega 3. Delivery is always very quick. Great service. Highly recommended."

"I emailed a question to epic4health just a couple of days ago and got a response the very next day. I thought that was great service."

"After comparing several outlets I chose to order from Epic4Health. I made the choice based on product information and price. I plan to do business with them again."

"I was completely satisfied with everything related to my order. The merchandise arrived next day delivery, as requested. Dr. Andrew Weil recommends this brand of Co-Q10. That’s why I purchased it."

"I am truly pleased with this merchant! They offer a truly no-nonsense concept of selling. Ease of negotiation within their site, and prompt delivery of merchandise makes ordering from them a breeze. Emails are also answered promptly making the customers decision very easy. I will continue to purchase from them with my needs in their particular area. Keep up the good work!"

"This company has been great - quality products, terrific prices and caring service."

"I have ordered both on-line and once by phone when i didn't have internet access. The response was personable and they were very helpful. I felt like real people were behind this operation and it means I will continue to order from them in the future. Orders always arrive promptly and correctly."

"Outstanding order service. Product, service, attention to detail is better than anyone could expect in todays world. Have been using the net since it first came available."

"Great email communication and VERY prompt shipping. Arrived much faster than anticipated. Thanks."

"I HAD BEEN DEALING WITH EPIC4HEALTH FOR MANY YEARS OVER THE PHONE; BEFORE I STARTED TO USE THE WEB, AS A MATTER OF FACT THIS WAS THE FIRST TIME I ORDERED ON THE WEB AND AS USUAL MY EXPERIENCE WITH THEM AND THEIR PRODUCTS IS EXCELLENT. THE PRODUCTS I ORDER FROM THEM ARE EXCEPTIONAL IN THEIR CONTENT AND SATISFACTION;I HAVE BEEN USING THEM FOR THE LAST 5 YEARS. I WOULD HIGHLY RECOMMEND THEM AND HAVE DONE SO WITH MANY OF MY FRIENDS EVEN NURSES WHO HAD NEVER HEARD OF COQ-10 AND THE Q-GEL FOR THE FACE (WHAT AN EXCELLENT PRODUCT)FOR THE FACE. I ALSO WANT TO MENTION THAT I NEVER HAVE HAD A BAD EXPERIENCE WITH ANY OF THEIR CUSTOMER SERVICE REPS THEY ARE WONDERFUL TO DEAL WITH, ONCE AGAIN THIS WEB SITE AND THIS COMPANY IS AN EXCELLENT SOURCE FOR VITIMANS AND AT GREAT PRICES ALSO."

"Very quick delivery of my order and by far the best prices available anywhere. Great customer service."

"To date I have told 6 close friends about you and the great service. I called about a question on the Derma Q-Gel and had it answered very quickly. Everyone I talked to was friendly. Thank you."

"Got the products 2 days after I placed the order plus they sent numerous research bulletins on Q-Gel and a new sample. Excellent place!!!"

"My order arrived quickly, no glitches...:-)"

"The shipment came very fast and I thoroughly enjoy the products."

"I received an immediate confirmation of my order by email. The products were on my door step before I even had time to figure out what day to expect the package! Great products at great prices. Would highly recommend this store."

"The product response shipment was very timely."

"Excellent, Glad I found your site. I will order from Epic4Health again."

"I was very happy with the service, but know nothing about their products' quality." (EDITORS NOTE: Please see our PRODUCT PURITY page.)

"I have had the pleasure to make several recent purchases through Epic4Health, and have always been thrilled with the quality of the products I receive, the overall price value and the personalized care provided with each and every order. I highly recommend this website for anyone interested in buying unique, top-notch health products that are all scientifically researched for efficacy and superior performance."

"Kudos to Mike in Epic's Customer Service Dept. He went to unusual lengths to assure my satisfaction. I would recommend this store to anyone."

"Thank you for the fast shipment. Order arrived quicker than expected! Will do business again."

"Products are as advertised with much better prices than I can find anywhere in the stores. Immediate confirmation of my order via email. Shipment came within 2 days...a great vendor!" (EDITORS NOTE: We try to ship just as quickly for all our customers but since we ship out of New York, if you are on the West Coast there is no way you'll get your order in 2 days via ground shipping!)

"Everything went fine with my order, except that I wasn't aware that after the first order you must order a minimum of 6 bottles of any product you reorder. Since this is the case I will not be reordering as my cost would be almost $200.00 which I could not possibly afford. I love the product (Q Gel CQ-10 capsules) but because of this stipulation I won't be reordering." (EDITORS NOTE: we only request a 6 bottle minimum -- please feel free to order the amount that you feel best suits your needs, even if it is only one or two bottles!)

"Couldn't believe the speed with which I received my order. Product is wonderful. Will order again."

"Service was fast and the product seems to be of excellent quality. As a nurse and a cardia patient, I would recommend this type of hydrosoluble CoQ10."

"I am so impressed with all your products. I have been 'preaching' your site to all I come in contact with.To date my two sisters, my husband,son and brother are now using your products, especially the Q-gel and the calcium. Just wanted to let you know your products are keeping our lives healthier. Thank you."

"I accidentally duplicated my order. They caught it, called me to confirm and quickly shipped the items."

"This merchant (Epic4Health) is VERY responsive, via emails, etc. and the orders are filled in a SPEEDY manner"

"I was pleasantly surprised by the immediate email response and confirmation and then later by the quick receipt of the shipment"

"Your Coq10 is without a doubt one of the best on the market! The low price makes it an even better buy, since we are supplying them for many family members. I have seen this enzyme in health food stores for up to $40 a bottle (30 mg no less). We have over 100 people in our clinic every week, and it is a pleasure to recommend your fantastic products."

"Can't keep your product for myself because I am constantly giving it away to my friends!"

"Great company! Wrote a personal e-mail when I had a question for them. Highly recommended! Not to mention they have great products...."


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